Shipping policy
Delivery Policy – Porch-Page
Digital Products Only: Nothing Is Shipped
Every product sold at Porch-Page is a digital crochet pattern. We don't mail any physical items, so you'll never pay shipping costs.
Instant Access
As soon as your payment goes through, your pattern is ready for you in three places:
- Your order confirmation page, with a link to download it
- Your email inbox, sent to the address you entered at checkout
- Your Porch-Page account, where you can download it again whenever you need to
Most orders are delivered within a few minutes. Occasionally, payment verification may take up to 24 hours.
Where We Sell
At this time, we only serve customers in the United States.
Missing Your Pattern?
- Look in your spam, junk, or promotions folder.
- Double-check that you typed your email address correctly at checkout.
- Sign in to your account and download the file from there.
- Email support@porch-page.com with your order number, and we'll resend your files within 24 hours.
File Format
All patterns come as PDF files. You can open them on any computer, tablet, or phone using a free PDF reader.
Contact Us
Questions about your order? Email us at support@porch-page.com. Our team works Monday through Friday, 9:00 AM – 5:00 PM, and typically replies within 24 hours on business days.
Store name: Porch-Page
Company name: ALEXTON SCALE MEDIA LLC
Business address: 150 Arlington, Inkster, MI 48141, United States
Email: support@porch-page.com