Refund policy

Refund Policy – Porch-Page

Thanks for choosing Porch-Page, a store run by ALEXTON SCALE MEDIA LLC. Everything we sell is a digital crochet pattern that you can download as soon as your payment goes through. We don't sell or ship any physical products.

Digital Products

Digital files can't be sent back once they're delivered, so all purchases are normally final after your download is available. We still want you to love what you bought, so we'll give you a refund or a replacement if:

• Your download never arrived and we can't sort it out within 24 hours.
• Your file is damaged, missing content, or won't open, and we can't send you a version that works.
• You were billed more than once for the same order.
• What you received is significantly different from how it was described.

Requesting a Refund

Send an email to support@porch-page.com within 14 days of your purchase and include:

• Your order number
• The email address you used to check out
• A brief explanation of the issue (screenshots are helpful)

We'll respond within 1–2 business days. If your refund is approved, it will be returned to your original payment method within 5–10 business days, depending on your bank.

Trouble Downloading?

Before you ask for a refund, check your spam or promotions folder, or sign in to your account to download your patterns again. You can also email us and we'll resend your files at no cost.

Chargebacks

Please reach out to us before filing a dispute with your bank or card provider. We can usually fix any problem quickly and directly.